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Terms & Conditions
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Terms & Conditions

Terms & Conditions

Quality Statement: Quality, reliability and excellent customer service are the three elements that have contributed to our success. We stand behind our work, and if for any reason you are unhappy with your order, please don't hesitate to call us. We will work to resolve any problem or question that you may have. We understand the importance of your event and we will do everything possible to ensure that you receive your order on time, and to your complete satisfaction.

Site Pricing: While we make best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product. We reserve the right to change prices on the site at anytime. If a site price is incorrect on an item that you ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget. From time to time we also make typos on the website, and we do not accept liability for incorrect spelling, printing errors (including prices), incorrect manufacturer's specifications or changes, or grammatical inaccuracies in any product included in our website.

Payment and Shipping Options: Ability Awards accepts Visa, Mastercard, and American Express. Upon receipt of your order, a member of our team will send you a proof. Once you have approved the proof, you will be asked to provide your payment information before your order will be completed. All orders are marked as "Cash On Delivery" and a member of our team will contact you via telephone to obtain payment information. Please note that your credit card will not be charged until we have your approval of the final proof. All orders over $100.00 qualify for free shipping anywhere within the lower 48 states. Orders will arrive within 7 - 10 business days from the time your credit card is billed. Rush delivery is available at an additional charge. If you require rush delivery, please call and speak with a member of our team.

Refunds and Exchanges: Due to the personalized nature of the products we sell, no refunds are available once you have approved the final proof. In the event that a product is received damaged or defective, Ability Awards will provide an exchange at no additional cost.

Engraving:  Ability Awards includes engraving on all products we sell. To take advantage of engraving, simply fill out the required information or speak with a member of our team. 

Logos and artwork: For logos and artwork, a one-time $50.00 setup charge per image will apply. 

Acceptable formats: All logos and other art must be submitted in an acceptable format. Only high resolution images (300dpi or higher) can be used. If the artwork submitted must be redrawn or otherwise edited by our art department, additional charges may apply. For questions about acceptable artwork, please call us toll free at (888) 444-1070 and a member of our team will assist you.

Coreldraw (Vector)
Best for spot color logos & text on wearables, mouse pads, and pins. It is best accepted with program extensions such as .cdr, with fonts converted to curves or included, but the more gradients, the more art time will be involved. If images are placed in the file, the originals must be included.

Vector VS. Raster Artwork

A vector image designed in Adobe Illustrator or Corel Draw offers a clean edge at any angle and any size. This file format is best used for logos, text, etc. It can be resized without loss of resolution. This form of artwork rarely requires any additional artwork charges.

A 72 DPI rasterized image designed in Adobe Photoshop often has to be redrawn to be acceptable. Only high resolution images (300 DPI at full size) can be used as is. This image type is made to print with four-color process (photographic images).

Don't forget to view our wording suggestions for your engraving copy.