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Frequently Asked Questions
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Frequently Asked Questions

 

Why Ability Awards?
Ability Awards has served the awards industry since 1989.We have a long standing reputation for top quality work and excellence in customer service. We treat our online customers with the same personalized attention as we would any of our local customers. Our team has over two decades of experience in the awards industry, and we are always available to assist you throughout the ordering process. Our goal is to provide our customers with an experience unmatched by any other merchant in this industry, because we set ourselves to a higher standard than any other company you'll find.

How long does it take to receive an order?
Once your order has been placed and paid for, it will arrive within seven to ten business days. Rush shipping is available for phone orders at an additional cost.

How much are shipping charges?
Free Ground Shipping applies to all orders over $100.00. 

Shipping charges are determined by weight and shipping destination. APO/FPO orders are shipped via Priority Mail and generally take seven days. (Express shipping is available but delivery time is not guaranteed). 

Will I receive an email confirmation once my order ships?
Yes. Once your order has been shipped, you will receive a tracking number along with all tracking instructions. 

What is the best way to place an order?
Orders can be placed directly with a representative at 1-888-444-1070 and a member of our team will gladly assist you in choosing the perfect award for any occasion.

What forms of payment do you accept?
We accept MasterCard, Visa, and American Express.

We also accept checks and money orders, however payment must be received prior to shipping.

Are my payments secure?
Your payment information is 100% secure whether you order by phone or via our website. Sensitive information is encrypted and is protected with the best encryption software in the industry, SSL (Secure Sockets Layer.)

How can I submit my engraving information?
The best and most accurate way to submit your engraving would be via email to abilityawards@sbcglobal.net or via the upload form included next to each product. We do not accept hand-written engraving information and are not responsible for any errors. 

What do I do if there is a problem with my order?
If there is a problem with your order, please contact our Customer Service Department immediately at 1-888-444-1070 and our team will be happy to assist you.

What is your Return Policy?
Please open and inspect all of your orders upon receipt. If an order is received damaged or defective, Ability Awards will provide a replacement free of cost. Due to the personalized nature of the products we sell, no refunds are available once you have approved the final proof.